Refund Policy

1 Overview

Please understand and agree that we cannot issue refunds for technical issues without being given the opportunity to try to resolve them and assist you.

If we are unable to resolve your issue within 48 hours, or if our service is unavailable for 48 consecutive hours, we will issue a full refund.

For assistance at any time, please contact our 24/7 live support team.

2 Refund eligibility

Full refunds are available within 3 days of the initial purchase.

Refund requests made after this period may be considered for partial refunds, depending on how long the service has been used.

3 Technical issues and support

We do not offer refunds for technical issues unless you give us the chance to resolve the problem.

If we fail to resolve the issue within 48 hours, or in the event of a 48-hour service outage, a full refund will be granted.

4 Refund processing

Refunds for payments made by credit or debit card are processed within 15-20 business days, with funds returned to the bank account linked to the card used for payment.

In some cases, refund processing may take up to 90 days depending on the payment provider.

Please note that IPTV Service is not responsible for delays in refund processing, as we do not directly control external payment systems or financial institutions.

5 Communication and support

The IPTV Service support team will contact users regarding the status of their refund requests in all cases. This policy ensures that our customers have a clear understanding of their rights and our procedures regarding refunds.